Terms of Service

These terms apply to memberships, passes and services at Vigor Gym, 1885 Albany Highway, Maddington WA. Vigor Gym is run by Vigor Gym Pty Ltd (ABN 87 637 061 986) — “we”, “us” and “our”. “You” means the member, pass holder or guest.

Your contract with us is made up of your membership agreement (including the agreement summary at its start), these terms, and our Dress Code. If anything in these terms differs from your signed agreement summary, your agreement summary applies. We follow the Western Australian Fitness Industry Code of Practice, and nothing in these terms takes away your rights under that Code or the Australian Consumer Law.

Every membership agreement is in writing and starts with a summary of the key terms — what is included, the term, all fees, and your cooling-off rights. We give you a copy before you sign and a signed copy afterwards. You agree to give us accurate details and to tell us when they change.

You must be at least 16 to join. If you are under 18, a parent or guardian must sign your agreement. We may ask you to complete a pre-exercise health screening and an induction before you train, and to show identification.

If you join or buy a pass online through our current provider ClubFit, your agreement is still with Vigor Gym Pty Ltd and these terms apply alongside the terms shown at checkout.

We offer ongoing memberships paid weekly with no lock-in, memberships paid in full for a fixed term, and short-term passes such as a Day Pass or 7-Day Pass. What each option includes, its price and any minimum term are shown on its price card and in your agreement summary. We never take payment in advance for more than 12 months.

Your membership is personal to you and covers the club or clubs named in your agreement.

We only charge fees that are listed in your agreement summary. Prices include GST. A key tag is charged once, as shown on the price card. We do not add a surcharge for paying by card. Where we offer a lower price for paying by bank direct debit, that is shown on the price card and in your agreement.

You can ask for a receipt or tax invoice for any payment.

If you pay by direct debit, you will sign a Direct Debit Request and Service Agreement that sets out how and when you are debited. Please make sure there are enough funds in your account on each debit date. If a debit fails, we may try again, and a dishonour fee (currently $10, as shown in your agreement summary) may apply; your bank may also charge you its own fee.

We will give you at least 30 days' written notice before changing the amount or timing of your debits, unless the change is already set out in your agreement. If you think a debit is wrong, contact us first; you can also contact your bank. Cancelling the direct debit with your bank does not cancel your membership — see our Cancellation Policy page.

If a payment is overdue we will contact you. While an amount remains unpaid, we may pause your access to the club until it is paid. If an account stays unpaid after we have given you notice and a reasonable chance to pay, we may refer it to a debt collection agency. We will only pass on costs where your agreement says so and the law allows it. If we refer your account to a debt collection agency, we may also end your membership; we will tell you in writing before we do.

For ongoing memberships, we will give you at least 30 days' written notice of any price increase. If you do not want to continue at the new price, you can cancel before it takes effect without an early-exit fee. The price of a membership you have already paid in full does not change for that term.

You have a 7-day cooling-off period on every new membership, and you can cancel your membership at any time by giving us written notice — email is fine and you do not need to come in. Notice periods are never more than 30 days. Full details, including refunds and fees, are on our Cancellation Policy page.

You can ask to freeze (suspend) your membership. How many days you can freeze each year, and any freeze fee, are set out in your agreement summary. Ask at the desk or email info@vigorgym.com.au before the freeze is to start. Your agreement summary explains how a freeze affects your payments and end date. You cannot use the club while your membership is frozen.

You can ask to move to a different membership. Any price difference, and any minimum term that still applies, will be explained before you agree. You may be able to transfer your membership to another person with our agreement; the new member signs their own agreement and receives the full benefit of the Fitness Industry Code.

Your key tag or QR code is for your use only. Scan in every time you enter, and never lend it or let anyone in with it. Tell us straight away if it is lost or stolen so we can cancel it. A replacement key tag fee may apply as shown on the price card.

The club is open to members 24/7. Staff are on site only during staffed hours, which are shown on our Contact page. When staff are not on site, you are responsible for following the Dress Code and the emergency instructions displayed in the club.

Exercise carries some risk of injury. Train within your ability, use equipment as shown at your induction, and ask staff if you are unsure. If you have a medical condition, are pregnant, or are unsure whether exercise is safe for you, please get advice from a doctor or other health professional before you start. Stop exercising and seek help if you feel unwell, faint or have chest pain. In an emergency, call 000.

We may suspend or cancel your membership if you seriously or repeatedly break these terms or the Dress Code — for example threatening, harassing or violent behaviour, letting other people in, misusing another person's credential, damaging the club, or fraud. We may also end your membership for non-payment, including where an amount stays unpaid after we have given you written notice and a reasonable chance to pay and we refer the account to a debt collection agency. Except where safety requires immediate action, we will tell you in writing what the problem is and give you a chance to respond.

If we cancel your membership, we will refund any amount you have paid for the unused part, less any amount you owe us, within 7 days of the cancellation taking effect.

Please do not leave valuables unattended. Lockers are for use while you train and must be emptied when you leave. We are not responsible for the loss of or damage to belongings unless it is caused by our negligence or breach of these terms.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that they will be provided with due care and skill. Nothing in these terms excludes, restricts or changes those rights or any other right you have under the law.

Subject to that, we are not responsible for loss or injury that is not caused by our negligence, by our breach of these terms, or by our breach of the law.

We may update equipment, layout and staffed hours, and may need to close all or part of the club for maintenance, repairs, public holidays or emergencies. We will give as much notice as we reasonably can. If the club has to close for an extended period, we will contact you about fair options for the time you cannot use it.

We may update these terms from time to time. We will not change the fees, term or other key terms of a signed agreement without giving you written notice, and where a change is to your detriment you can cancel without a termination fee before it takes effect. The current version is always on this page.

You authorise us in writing to use your personal information to provide and manage your membership, keep you and others safe, take payments, meet our legal obligations, improve our club and website, and — only if you separately agree — send you marketing. You also authorise us to disclose it, only as needed for those purposes, to: Byalitech (our website and membership system provider); our hosting, database, email, storage, mapping, analytics and website-assistant providers named in our Privacy Policy, some of which are in the United States; ClubFit and its payment partners while we use them; our bank; your emergency contact if needed; our professional advisers; and, for an unpaid account, a debt collection agency. We will not disclose it to anyone else unless you authorise it in writing or a written law authorises or requires it. Our Privacy Policy explains this in full.

If something is not right, please tell us at the desk, by phone on +61 8 6183 7804 or by email at info@vigorgym.com.au. We will record your complaint, let you know we have received it, and work to resolve it quickly and fairly. If you are not satisfied, you can contact Consumer Protection WA at consumerprotection.wa.gov.au.

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. A copy of the Fitness Industry Code of Practice is available from the front desk or from Consumer Protection WA.