Returns & Refunds

This page explains refunds and returns for products, passes and memberships bought from Vigor Gym Pty Ltd (ABN 87 637 061 986), which runs Vigor Gym, 1885 Albany Highway, Maddington WA 6109.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For a major problem, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If a problem is not a major one, you are entitled to have it repaired or replaced within a reasonable time, and if that does not happen, to a refund. Our services also come with guarantees that they will be provided with due care and skill, and you can ask for a remedy if they are not. Nothing on this page limits those rights.

If something you bought from us is faulty, unsafe, not as described, or not fit for the purpose we told you it was suitable for, bring it back to us. You do not need the original packaging. Come to us, not the manufacturer — we will sort it out. For a major problem, you choose a refund or a replacement. For a minor problem, we may choose to repair or replace it, or give you a refund.

We are not required to give refunds if you simply change your mind. Because of food safety, we do not accept change-of-mind returns on supplements, food or drinks. For unworn clothing and unused accessories in their original condition with tags attached, we may offer an exchange or store credit within 14 days of purchase with proof of purchase.

Check the label and use-by or best-before date before you buy. If a product is damaged, spoiled, past its date when sold, or not what the label says, tell us and we will provide a remedy under the Australian Consumer Law. If you have a reaction to a product, stop using it and seek medical advice.

Bring the product and your receipt or other proof of purchase (such as a bank statement) to the front desk during staffed hours, or email info@vigorgym.com.au to arrange a return. We may need to inspect the item. If a product with a major problem is too large or costly to bring back, we will arrange collection at our cost.

We refund using the same payment method where possible — to the same card, or to your nominated bank account for direct debit payments. Cash purchases may be refunded in cash or by bank transfer. Card refunds can take a few business days to appear, depending on your bank.

Passes are not refunded for a change of mind once the pass period has started. If you cannot use a pass because of a problem on our side — for example the club was closed during your pass — contact us and we will extend the pass or refund the unused part. Any rights you have under the Fitness Industry Code or the Australian Consumer Law still apply.

Membership refunds follow the Western Australian Fitness Industry Code of Practice. If you cancel during the 7-day cooling-off period, we refund what you paid, less only an administration fee listed in your agreement summary and any fees for services you have already used. If you cancel a membership you have paid for in advance, we refund the unused part within 7 days after your cancellation takes effect. See our Cancellation Policy page for full details.

If you think you have been charged the wrong amount, charged twice, or charged after your membership ended, contact us straight away at info@vigorgym.com.au. If we made a mistake, we will refund the amount promptly. For direct debits you can also contact your bank, although we encourage you to speak with us first so we can fix it quickly.

We give you a receipt for any purchase of $75 or more, and for smaller purchases if you ask for one. You can ask for a tax invoice for any purchase. Please keep your receipt — it makes returns quicker.

Talk to us at the desk, call +61 8 6183 7804 or email info@vigorgym.com.au. If we cannot resolve the issue, you can contact Consumer Protection WA at consumerprotection.wa.gov.au.