Cancellation Policy

You have a 7-day cooling-off period on every new membership. After that you can still cancel at any time by writing to us — email is fine, and you never need to come in. Your cancellation takes effect no more than 30 days after we receive your notice, and we confirm the details within 7 days. These rights come from the Western Australian Fitness Industry Code of Practice, and we will never ask you to give them up.

You can cancel a new membership for any reason during the cooling-off period. It starts on the day you sign your membership agreement and ends at the end of the 7th day after that day. If your membership is set to start on a later date, we count the 7 days from your start date instead, so you always get the full period.

Example: if you sign on a Monday, you can cool off until the end of the following Monday.

Send us a written notice (email is fine) before the cooling-off period ends. Your cancellation takes effect on the day we receive it. We will refund what you have paid, less only: an administration fee that reasonably reflects our costs, if one is listed in your agreement summary; and any fee you still owe for services you have already used. We pay the refund within 7 days. No early-exit or termination fee applies during cooling-off.

You can cancel your membership at any time by giving us written notice. You do not need a reason, and you do not need to visit the club or fill in a special form.

Email info@vigorgym.com.au, post a letter to Vigor Gym, 1885 Albany Highway, Maddington WA 6109, or hand a written note to staff during staffed hours. Please include your full name, your date of birth or member number, and that you want to cancel your membership. If you are cancelling for a member under 18, the parent or guardian who signed should send the notice.

After cooling-off, your cancellation takes effect on the date set out in your agreement, which is never more than 30 days after the day we receive your notice. You can keep using the club until then. On a weekly membership, your regular payments continue until that date.

Within 7 days of receiving your notice, we will confirm in writing the date your cancellation takes effect and the amount and date of your final payment, if any. Once that final payment is made, we stop all direct debits for your membership. If you do not hear from us within 7 days, please contact us.

Our weekly memberships have no minimum term, so no early-exit fee applies. Give us written notice and your membership ends on the date we confirm, with payments stopping after the final payment.

If you cancel a membership you have paid for in advance, we refund the unused part of what you paid, worked out in proportion to the time left after your cancellation takes effect. We pay the refund within 7 days after the day your cancellation takes effect. We may deduct only fees that are allowed by the Fitness Industry Code and listed in your agreement summary, such as an early-exit fee, and any amount you owe us.

Some memberships have a minimum term. If you cancel before it ends, an early-exit fee may apply — but only if the fee is shown on the price card and written in your agreement summary, only after the cooling-off period, and only at an amount that reasonably reflects our loss. No early-exit fee applies once the minimum term has been completed.

If a medical certificate confirms that you are permanently unable to use our services because of illness or physical incapacity, you can cancel and we will not charge an early-exit fee. We may only charge any unpaid fees owing up to the date of cancellation. Please send the certificate with your notice.

Passes cover a set number of days and are not automatically renewed, so there is nothing to cancel when they end. If a pass cannot be used because of a problem on our side, or if you have rights under the Fitness Industry Code or the Australian Consumer Law, we will honour them — see our Returns & Refunds page.

If you only need a break, you may be able to freeze your membership instead. How long you can freeze and any freeze fee are set out in your agreement summary. Ask at the desk or email us before the freeze starts.

Cancelling your direct debit with your bank does not cancel your membership, and any amount still owed under your agreement remains payable. To end your membership, please give us written notice as described above — we will then stop your debits after the final payment.

If you have an ongoing membership with an initial term of more than 6 months, we will write to you at least 2 months before that term ends to tell you when it ends, that your membership will continue after it, and how you can cancel.

We may cancel a membership for serious or repeated breaches of our Terms of Service or Dress Code, or for non-payment — including where an amount stays unpaid after we have given you written notice and a reasonable chance to pay and we refer the account to a debt collection agency — as explained in our Terms of Service. If we do, we refund any unused amount you have paid in advance, less any amount you owe us, within 7 days of the cancellation taking effect.

Contact us on +61 8 6183 7804 or at info@vigorgym.com.au. If you are not satisfied with how we handle your cancellation, you can contact Consumer Protection WA at consumerprotection.wa.gov.au, where you can also read the Fitness Industry Code of Practice.